Privacy Policy
Your privacy is important to us. Learn how we protect and manage your data.
Privacy Policy
At Scaleport Nova, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Last updated: January 2025
1. Information We Collect
We collect information that helps us provide our services effectively:
Personal Information
- Contact details (name, email, phone number)
- Business information (company name, industry)
- Billing and payment information
- Communication preferences
Service-Related Information
- Social media account access (when required for services)
- Marketing performance data
- Website analytics
- Campaign performance metrics
2. How We Use Your Information
We use your information to:
- Provide and manage our marketing services
- Communicate with you about your projects
- Process payments and send invoices
- Improve our services and develop new offerings
- Send marketing communications (with your consent)
- Comply with legal obligations
3. Data Sharing and Disclosure
We respect your privacy and do not sell your personal information. We may share data with:
| Third Party | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Process payments | Billing information |
| Analytics Providers | Service improvement | Anonymous usage data |
| Legal Authorities | Legal compliance | When required by law |
4. Data Security
We implement appropriate security measures to protect your information:
- Encryption of sensitive data
- Secure servers and networks
- Regular security assessments
- Limited access to personal information
- Secure data transmission protocols
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Data portability
- Withdraw consent at any time
To exercise your rights, please contact us at privacy@scaleportnova.com. We will respond to your request within 30 days.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember your preferences
- Provide personalized content
You can control cookie settings through your browser preferences.
7. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Typically, we retain client data for 3 years after the end of our business relationship.
8. International Data Transfers
As an African-focused agency with global reach, we may transfer and process your information internationally. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes by email or through our website. Continued use of our services after changes constitutes acceptance of the updated policy.
Privacy Questions?
If you have any questions about our Privacy Policy or how we handle your data, please contact our Privacy Team:
Email: privacy@scaleportnova.com | Phone: +254 718 785 502
We take your privacy seriously and will respond to all inquiries promptly.